Privacy Policy

1. Introduction

Alamex Digital ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at alamex.com or engage our services.

Alamex Digital is based at 11 Laura Place, Bath, BA2 4BL, United Kingdom. For any privacy-related queries, you can contact us at hello@alamex.com.

2. Information We Collect

Information you provide to us

We collect information that you voluntarily provide when you contact us through our website, including:

• Your name
• Email address
• Company name
• Website URL
• Any additional information you include in your message to us

Information collected automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website address
• Date and time of your visit

Google Ads API data

As a Google Ads API developer, we access and manage Google Ads account data on behalf of our clients. This data is processed strictly in accordance with our service agreements and Google's API Terms of Service. We do not share, sell, or use client advertising data for any purpose other than providing our agreed-upon services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested services
• To manage and optimise advertising campaigns on behalf of our clients
• To generate performance reports and analytics for our clients
• To improve our website and services
• To comply with legal obligations
• To communicate with you about our services, where you have consented to such communications

4. Legal Basis for Processing (GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

• Consent — Where you have given us explicit consent to process your data, for example by submitting a contact form.
• Contract — Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate interests — Where processing is necessary for our legitimate business interests, such as improving our services, provided these interests are not overridden by your rights and freedoms.
• Legal obligation — Where processing is necessary to comply with a legal obligation.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers — We may share data with trusted third-party service providers who assist us in operating our website and delivering our services (e.g., form processing services, hosting providers). These providers are bound by contractual obligations to keep your data confidential.
• Google — In the course of providing Google Ads management services, we interact with Google's systems via the Google Ads API in accordance with Google's terms and policies.
• Legal requirements — We may disclose your information if required to do so by law or in response to valid requests by public authorities.

6. Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this policy. Contact form submissions are retained for up to 24 months unless you request earlier deletion. Client service data is retained in accordance with the terms of our service agreements.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access — You can request a copy of the personal data we hold about you.
• Right to rectification — You can request that we correct any inaccurate or incomplete data.
• Right to erasure — You can request that we delete your personal data, subject to certain legal exceptions.
• Right to restrict processing — You can request that we limit how we use your data.
• Right to data portability — You can request a copy of your data in a structured, machine-readable format.
• Right to object — You can object to our processing of your data based on legitimate interests.

To exercise any of these rights, please contact us at hello@alamex.com.

9. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small text files placed on your device that help us analyse website traffic and improve our site. You can control cookie settings through your browser preferences.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Alamex Digital
11 Laura Place
Bath, BA2 4BL
United Kingdom
hello@alamex.com